Refund policy

At Burve Hair, we want you to love your extensions. You have 30 days from the date of delivery to return your order for a full refund or exchange. Conditions for a Full Refund: - Unopened and in original packaging - Unworn, unwashed, and unaltered - With all tags and accessories included Opened but Unused: - If you have opened the packaging to inspect the shade but have NOT worn, washed, or altered the extensions, you are still eligible for a full refund or exchange. What Cannot Be Returned: - Extensions that have been worn, applied, or tried on - Extensions that have been washed, heat-styled, cut, colored, or chemically treated - Extensions with missing or damaged packaging - Final sale or clearance items - Gift cards Exchanges: Need a different shade or product type? Email hello@burvehair.com. Return the original set and we will ship the new one. Shade exchanges are free. How to Start a Return: 1. Email hello@burvehair.com with your order number and reason 2. We respond within 24 hours with a prepaid return label (EU) 3. Ship it back in original packaging 4. Refund processed within 5-7 business days of receiving your return Damaged or Defective Items: Email hello@burvehair.com within 48 hours of delivery with photos. We will send a replacement at no cost. International Returns: Return shipping costs for international orders are the customer's responsibility. Mark the package as 'Returned Merchandise' to avoid customs charges.